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CHC52015 – Diploma of Community Services

Course Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Course Overview

Entry requirement

There are no restrictions that prevent candidates from applying for this training and assessment program.

There are no entry requirements for this qualification in the Training Package.  However, our RTO expects candidates to meet selection criteria set down here and in the pre-enrolment information for people to be successful in this higher-level diploma qualification and because it is offered in a blended mode including self-paced study.

ASA has set these requirements to ensure that the candidate is ready for the Diploma level of study:

  • A recent VET qualification at Certificate III or IV level in a field relevant to this Diploma (in last 5 years) is preferred;
  • Work experience or volunteer work in a community service setting;
  • Preferably, access to a not-for-profit organisation or workplace in a community service setting for the work placement towards the end of the course. However, if a work place if not available or the environment is not appropriate, then we will assist the student to find the work placement.
  • Good levels of English language, literacy and numeracy as they will be working with clients in a care and case management environment. This includes:
    • A good command of spoken English at the level needed to communicate well with colleagues, clients and families
    • A good command of written English at the level needed to competently record client information and facility records and write reports
    • Good reading and comprehension at the level needed to understand policies and procedures in the workplace, complete records and understand legislation.
  • Digital literacy. This includes:
    • Access to a computer and the internet
    • Able to use of the internet for research purposes
    • Able to use email for submission of assessments and communication with the RTO.

Course information is provided on the web site and we are more than happy to clarify anything over the phone. There is an interview to ensure people understand the commitment to the course including the selection criteria recommended by ASA and the minimum 100 hours of work placement requirements.

English levels are informally assessed at this point given the selection criteria includes evidence of previous study in a VET course (preferred but not essential). Start dates are provided on the website and each person is assisted with the planning of their study schedule depending on their background and needs. Candidates are encouraged to enrol at the start of each term with a new course intake group.

Pathway information

    • Graduates may undertake further studies in qualifications at AQF level 5,
    • Possible Job outcomes can include:
      • Community services worker
      • Early intervention worker
      • Program coordinator
      • Case management officer
      • Community group support worker
      • Support facilitator
      • Welfare worker
      • Ethnic group outreach worker
      • Individual case worker

Credit/Advance Standing/RPL

Our college recognises the skills and knowledge that students may have gained through previous studies, workplace and life experience. They may be entitled to gain recognition of prior learning before or after commencing the course that may exempt them from attending one or more units. Students who believe they already have the skills and knowledge required to demonstrate competency can request a copy of the RPL application form. Students are provided with information regarding the evidence required for each qualification and must provide valid, sufficient, current and authentic evidence to demonstrate competency. RPL is based on a portfolio and interview approach, where students accept the main responsibility for identifying, gathering and submitting evidence about their achievement of the competencies. The RPL process may involve a practical demonstration assessment too.

Work placement and Industry Membership

No work placement and industry membership providers for this course at this time.

Additional supports and services
Additional support is available for students with learning difficulties and disabilities. The College welcomes contact with parents/guardians of students who are under 18.

Possible Career Outcome
Course Structure

Course Outline

Total number of units = 16

  • 8 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for each specialisation:

  • at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
  • at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
  • all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Unit of Competency

Australian Skills Academy can provide training and assessment services for all elective units in the  Training Packages .
However, the RTO recommends the following electives as industry advisors inform us these units provide an excellent ‘coverage’ of the skills needed in the workplace..

Unit Code Unit Name Core/Elective
CHCCCS007Develop and implement service programsCore
CHCCOM003Develop workplace communication strategiesCore
CHCDEV002Analyse impacts of sociological factors on clients in community work and servicesCore
CHCDIV003Manage and promote diversityCore
CHCLEG003Manage legal and ethical complianceCore
CHCMGT005Facilitate workplace debriefing and support processesCore
CHCPRP003Reflect on and improve own professional practiceCore
HLTWHS004Manage work health and safetyCore
CHCCCS004Assess co-existing needsElective
CHCCSM004Coordinate complex case requirementsElective
CHCCSM005Develop, facilitate and review all aspects of case managementElective
CHCCSM006Provide case management supervisionElective
CHCCSM007Undertake case management in a child protection frameworkElective
CHCAGE001Facilitate the empowerment of older peopleElective
CHCDIS008Facilitate community participation and social inclusion Elective
CHCPRP001Develop and maintain networks and collaborative partnershipsElective

Course Delivery

Mode of Delivery


Payment Options
We have a number of options to allow you to select a payment method best suitable to your financial situation. Please refer to course fee section get the current fee structure for this course.
Method of Payment: Online, Bank Transfer, CC over the Phone, Bank Draft
Please mention your preferred method of payment in your application form and our staff will confirm your payment and any associated cost for your course.


Take the next step and enquire today at info@australianskillsacademy.com.au.
One of our course advisors will answer any questions and can give you up to date course information, possible career pathways, study and payment options.