All nationally recognized courses are listed on www.training.gov.au. Simply access the site and look up the course you are interested in. The information provided will tell you if the course is current or has been superseded.

Each course and unit of competency provides a description of the course content and what you can expect to learn.  The application is usually below the course description although it can also be found in the course description.

The course description and application information also appears in the description of each course published on ASA’s website.

As part of the enrolment process ASA will interview you to determine why you might be interested in this course and also help you assess whether the course suits your needs.

ASA is also very conscious of ensuring you will be capable of completing your course even though it may be challenging.  For example, it will want to be certain you have the necessary LLN skills associated with the course content and the standards expected of you.  As part of its support program and if the need for support is recognised ASA will implement its individualised support services plan without penalty.

The Australian regulator for workplace training has published a checklist suited to you determining if the training organisation can meet your needs. In principle ASA believes it can provide what you want but if you want to make of your decision go to the Australian Skills Quality Authority website and review the fact sheet “ Choosing a training or education provider.”

In most cases you do not need to provide your own learning materials and equipment.

In the event you are required to purchase materials as part of your training you will be told what you will need at the time of your inquiry and again prior to enrolment.

Generally, this will be limited to the use of computers to access the internet and to prepare and produce reports.  For those doing visual arts, you may be required to purchase drawing and painting materials.

Make sure you ask for clarification prior to making any decision to enrol.

Mandatory work placement is not required for most of the courses offered by ASA.

It is mandatory CHC52015 Diploma of Community Services and CHC22015 Certificate II in Community Services

Make sure ASA staff inform you about the arrangements for work placement/work experience for these or other qualifications ASA offers.

For those who are new to the industry, it’s possible for students with the assistance of ASA to locate a centre that can offer work experience suited to your study.

Check with ASA at the time of inquiry to find out how it can help you here.

ASA delivers its training using a blended format, trainer facilitated classroom delivery, plus on-site and self-paced learning.

There are two main types of assessment activities, a knowledge-based assessment and a skills-based assessment.

The knowledge-based assessment can be completed at home or during schedule workplace sessions as required.

The skill-based assessment will be conducted on-site.  In all instances, you will be informed about when the assessment will occur.

The duration of your course will vary according to the nature of the qualification and how much prior experience you have. For someone doing a Certificate III with no prior experience they should expect to take about 12 months, a Diploma can expect to take about 12 -18 months, and the Advanced Diploma can take from 1 to 2 years.

You will be given the opportunity to discuss an accelerated program, conditional that you are able to provide satisfactory evidence.

ASA is obligated to provide you with an amount of training consistent with you achieving an outcome. How long it takes you to complete your course depends on your commitment to learning. However, you are expected to complete within a reasonable time which can vary from 6 months to 2 years (depending on the course). You will be informed about the time you have to complete your course at the time of enrolment/inquiry. You may extend your course for a maximum of 6 months (providing your request for extension is based on reasonable grounds).

Most qualifications do not have entry requirements although candidates will be expected to have literacy, language & numeracy skills suited to the level of the qualification they are undertaking.  If there are any entry requirements, these will be described on the unit of competency located on www.training.gov.au.  They are also described in each of the course information leaflets.

Naturally, ASA will also inform you of any prerequisites at the time of inquiry/enrolment.

Australian Skills Academy Pty Ltd (ASA) is a registered provider, registration number 45385. Because of this registration, ASA is responsible for the quality of training and assessment provided and the issuing of AQF certification documents for the qualifications it is registered to deliver.

State and Federal Government funding initiatives contribute towards the cost of training for eligible learners including apprenticeships and traineeships. You should check your State Government website to see what qualifications are included and whether you are eligible. Naturally, the staff at ASA can help as well.

First, you may need to pay a co-contribution fee which the approved RTO is required to levy.

Second  if you are being funded by Government for a particular course or qualification you may be precluded from enjoying any future funding or assistance

There are a number of places this information can be found.  We declare our fees and charges as a policy statement which appears on our web site.  This information is reproduced in your student handbook and again on the enrolment form.

Naturally, ASA is concerned about you being able to continue to participate with your learning and if you have any impediments it will take all reasonable steps to provide you information about the various services that can help you address those issues. ASA will not charge you for that service.

No there is no cooling off period but that does not mean you are not entitled to a refund under certain circumstance. See our refund policy which is on the web site.

There are a number of places where this information can be found.  Our refund policy appears in the student handbook that is published on our web site. This information is reproduced in your student handbook and again on the enrolment form.

Your rights and obligations are provided in the Student Code of Conduct document which appears in the Handbook, on the web site. Naturally, you have all the rights under the law including consumer protection. Of note is your right to lodge a complaint or an appeal and this information is provided in a number of places including this web site, your policy manual and assessment documents.

Yes, at the time of enrolment we will need your personal information (including any visa provisions) to comply with our legal obligations.  We will need to have your USI.  All of this information is protected by the Privacy Act.

There will be occasions when this may occur, and you will be told who the 3^rd party provider is at the time of inquiry/enrolment

ASA is required by the National Regulator to work closely with the 3^rd party to ensure you enjoy the training and assessment services required to complete your training. We supply the learning and assessment resources to retain quality assurance provisions. When you successfully complete a course ASA will issue you your certification documents.

A part of our contract to you, we are legally required to inform you of any changes that may arise.  We will give you reasonable notice of any change and take all reasonable steps to ensure that you are not disadvantaged.

Yes, your fees are protected. First ASA does not expect you to pay more than $1500 at any one time and it will never exceed $1500 for any part of your course that has yet to be delivered either by supplying your learning materials and or assessment activities.

ASA also undertakes to ensure you are not disadvantaged if for some unexpected reason it cannot deliver your course it will either make alternate arrangements (without cost to you) or it will refund any unused fee.