- Frequently asked questions
|Key Information for prospective students||Reference|
|How do I know the course I am enrolling in has been superseded or removed from the training product?||All nationally recognized courses are listed on www.training.gov.au. Simply access the site and look up the course you are interested in. The information provided will tell you if the course is current or has been superseded.|
|How do I know what the course is about and where it applies?||Each course and unit of competency provides a description of the course content and what you can expect to learn. The application is usually below the course description although it can also be found in the course description.
The course description and application information also appears in the description of each course published on ASA’s website.
|How do I know if the course I intend to enrol in is right for me.||AS part of the enrolment process ASA will interview you to determine why you might be interested in this course and also help you assess whether the course suits your needs.
ASA is also very conscious of ensuring you will be capable of completing your course even though it may be challenging. For example it will want to be certain you have the necessary LLN skills associated with the course content and the standards expected of you. As part of its support program and if the need for support is recognised ASA will implement its individualised support services plan without penalty.
|How do I know you are a suitable provider.||The Australian regulator for workplace training has published a checklist suited to you determining if the training organisation can meet your needs. In principle ASA believes it can provide what you want but if you want to make of your decision go to the Australian Skills Quality Authority website and review the fact sheet “ Choosing a training or education provider.”|
|Do I need to provide materials & equipment?||In most cases you do not need to provide your own learning materials and equipment.
In the event you are required to purchase materials as part of your training you will be told what you will need at the time of your inquiry and again prior to enrolment.
Generally, this will be limited to the use of computers to access the internet and to prepare and produce reports. For those doing visual arts you may be required to purchase drawing and painting materials.
Make sure you ask for clarification prior to making any decision to enrol.
|Is mandatory work placement required?||Mandatory work placement is not required for most of the courses offered by ASA.
It is mandatory CHC52015 Diploma of Community Services and CHC22015 Certificate II in Community Services
Make sure ASA staff inform you about the arrangements for work placement / work experience for these or other qualifications ASA offers.
|I am looking to enter the industry but how can I demonstrate practical work experience in childcare or hospitality (for example)||For those who are new to the industry, it’s possible for students with the assistance of ASA to locate a centre that can offer work experience suited to your study.
Check with ASA at the time of inquiry to find out how it can help you here.
|Where will the training be done?||ASA delivers its training using a blended format, offering on site and self-paced learning. ASA does not have class rooms. If a class room is required then it will organise suitable facilities.
|Where will the assessment be done?||There are two main types of assessment activities, a knowledge-based assessment and a skills-based assessment.
The knowledge-based assessment can be completed at home or during schedule workplace sessions as required.
The skill- based assessment will be conducted on site. In all instances you will be informed about when the assessment will occur.
|How long will my course take?||The duration of your course will vary according to the nature of the qualification and how much prior experience you have. For some one doing a Certificate III with no prior experience they should expect to take about 12 months, a Diploma can expect to take about 12 -18 months, and the Advanced Diploma can take from 1 to 2 years.
You will be given the opportunity to discuss an accelerated program, conditional that you are able to provide satisfactory evidence/
|How long is my training||ASA is obligated to provide you with an amount of training consistent with you achieving an outcome. How long it takes you to complete your course depends on your commitment to learning. However, you are expected to complete within a reasonable time which can vary from 6 months to 2 years (depending on the course). You will be informed about the time you have to complete your course at the time of enrolment / inquiry. You may extend your course for a maximum of 6 months (providing your request for extension is based on reasonable grounds).|
|Are they any pre –requisite/ entry requirements?||Most qualifications do not have entry requirements although candidates will be expected to have literacy, language & numeracy skills suited to the level of the qualification they are undertaking. IF there are any entry requirements, these will be described on the unit of competency located on www.training.gov.au. They are also described in each of the course information leaflets.
Naturally ASA will also inform you of any prerequisites at the time of inquiry / enrolment.
|Is ASA registered to provide this training and can it issue AQF certification documents?||ASA trading as ASA is a registered provided registration number 45385. Because of this registration ASA is responsible for the quality of training and assessment provided and the issuing of AQF certification documents for the qualifications it is registered to deliver.|
|Is government funding available if so how do I know I am eligible?||State and Federal Government funding initiatives contribute towards the cost of training for eligible learners including apprenticeships and traineeships. You should check your State Government website to see what qualifications are included and whether you are eligible. Naturally the staff at ASA can help as well. However
ASA does not have any contractual arrangements with the Government to provide subsidised training.
|What are the implications if my course is funded by the Government||First you may need to pay a co contribution fee which the approved RTO is required to levy.
Second if you are being funded by Government for a particular course or qualification you may be precluded from enjoying any future funding or assistance
|Where can I find information about your fees and charges and how and when the fees are to be paid?||There are a number of places this information can be found. We declare our fees and charges as a policy statement which appears on our web site. This information is reproduced in your student handbook and again on the enrolment form.
ASA does not have any contractual arrangements with the Government to provide subsidised training.
|What support do I get from ASA ?||Naturally ASA, is concerned about you being able to continue to participate with your learning and if you have any impediments it will take all reasonable steps to provide you information about the various services that can help you address those issues. ASA will not charge you for that service|
|Is there a cooling off period?||No there is no cooling off period but that does not mean you are not entitled to a refund under certain circumstance. See our refund policy which is on the web site.|
|Where will I find information about refunds?||There are a number of places where this information can be found. Our refund policy appears in the student handbook that is published on our web site. This information is reproduced in your student handbook and again on the enrolment form.|
|What are my rights and obligations (including my rights as a consumer, and my rights to access appeals & complaints processes?||Your rights and obligations are provided in the Student code of Conduct document which appears in the Handbook, on the web site. Naturally you have all the rights under law including consumer protection. Of note is your right to lodge a complaint or an appeal and this information is provided in a number of places including this web site, your policy manual and assessment documents.|
|Do I need to provide personal information including USI?||Yes, at the time of enrolment we will need your personal information (including any visa provisions) to comply with our legal obligations. We will need to have your USI. All of this information is protected by the Privacy Act.|
|Is there are 3rd party delivering the training or assessment on behalf of ASA?||There will be occasions when this may occur, and you will be told who the 3rd party provider is at the time of inquiry / enrolment
ASA is required by the National Regulator to work closely with the 3rd party to ensure you enjoy the training and assessment services required to complete your training. We supply the learning and assessment resources to retain quality assurance provisions. When you successfully complete a course ASA will issue you your certification documents.
|How will I know if they are changes to the agreed services?||A part of our contract to you, we are legally required to inform you of any changes that may arise. We will give you reasonable notice of any change and take all reasonable steps to ensure that you are not disadvantaged.|
|Are my courses payments protected?||Yes, your fees are protected. First ASA does not expect you to pay more than $1500 at any one time and it will never exceed $1500 for any part of your course that has yet to be delivered either by supplying you learning materials and or assessment activities.
ASA also undertakes to ensure you are not disadvantaged if for some unexpected reason it cannot deliver your course it will either make alternate arrangements (without cost to you) or it will refund any unused fee.